Customer service delicacies

 Customer Service has been a part of my career journey for a long time let's say almost 21 years. And in this time the tips and traits of healing a broken customer or an irate one has brought much delight to my table when the job is complete and the battle won. It is fulfilling. What bothers me is that as smooth as I pray each of my customers are at the end of the day I know that the delicacies of a true promise is for the brand you trust. When however you make a promise you can't keep and torment the customer even further, retention seems far fetched and canceling any subscription is imminent or fulfilled. Many do not do what is needed to keep the finance and brand going. You are just another invoice. Giving out the best service is Gen Z based lately. More so service has an entitlement and a race card attached on almost every ticket. Customer service third world has highly disappointed me. First world has a greater turn around time and profound way of acting quicker. Is it the amount of work or the new generation we are dealing with? Whatever it may be a tip for those receiving the poor service. Don't fall for the promise until it has been rectified. You cannot expect to pay for brown bread and see flour in a bag. Disgusting to say the least. You pay for a service, now demand it. Until you receive a pup cup and a strawberry cheesecake for free. Love G xxx

Comments

Post a Comment

Popular posts from this blog

My soul in Furry form🥰😍

  My Pitador, my heart, my soul in furry form. Life has been dealing us a tough hand lately — we’ve been losing a lot. But I hold onto this truth: we  will  win. I know it in my bones. You had a rough start, a beginning no one should have to endure, but I promise you — things are going to turn around. I can take the hits life throws at  me , but not at you. You deserve everything good this world has to offer. I make this promise to you, Lana: I will fight harder. I will work faster. I will do more. All so you can have the happiness and peace you deserve. You’ll never know the full weight of the battles I’ve faced — but that doesn’t matter. Because we’re going to rise. Together. Love Mom
Read more

Oils over Pills - Lana Essential Promise

Most people today reach for a pill when they have muscle pain or a headache. It's quick, it numbs the discomfort, and—let’s be honest—it can give a certain kind of high. That fast relief becomes addictive in its own way, leading many down a cycle of temporary fixes. But what if we paused and looked at healing from a different angle? Holistic healing doesn’t always offer the instant gratification we’ve come to expect, but it brings something deeper: long-term wellness without filling your body with synthetic chemicals. Sure, some essential oil blends can work quickly—headaches included—but the real power is in the overall healing they promote. It’s pure, intentional, and supports the body rather than masking the symptoms. Here’s what I’ve learned: using natural remedies takes effort. It’s a lifestyle choice. But simple things help, like keeping your oil blend where you need it most. Leave it near your skincare station, your bedside, or by the couch where you rest your feet. I keep m...
Read more

One year on...

  Can you believe it’s already been a year since Lana Essential Oils was just a dream in the making? Back then, we had a different name, smaller batches, and an overwhelming to-do list while juggling a full-time job. And Lana — our beautiful inspiration — wasn’t even a part of our lives yet. What a journey it's been. Over the past year, I’ve learned so much more than how to craft essential oil blends. I’ve learned to  honour my heart , to trust soulful connections, to gently release what doesn’t resonate, and to keep pushing forward — even when the road gets rough. Starting this wellness cart has been more than just a business move — it's been a turning point. A transformation. A deep affirmation that living your most authentic journey is not only possible, but necessary. To our customers: your warmth and sincerity mean the world. I feel privileged. I feel blessed. And I feel ready for what’s to come. 💫 Thank you for being part of this journey.
Read more